By accessing our website at rndzonex.co.uk, making a booking, purchasing a product, or participating in any session at Zonex C.Q.B., you agree to be bound by these Terms and Conditions in full.

If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, customers, and participants.

Zonex C.Q.B. is an indoor airsoft arena and event venue located at 1st Floor Euro House, St John Street, Leicester, LE1 3WL, United Kingdom.

We operate public airsoft sessions, private hire events, and sell related products via our online shop. All services are subject to these Terms and Conditions.

Making a booking: Bookings can be made via our online shop, inquiry form, email, or social media. A booking is only confirmed once full payment has been received and you have received a confirmation email.

Pricing: All prices are displayed in GBP (£) and are inclusive of VAT where applicable. Prices are subject to change without notice. The price at the time of booking applies.

Payment: We accept credit and debit card payments via Worldpay. Payment must be made in full at the time of booking unless otherwise agreed in writing for private hire events.

Private hire: Group bookings and private hire require a minimum of 10 players. A deposit may be required to secure the date. Full terms for private hire will be confirmed separately.

Cancellation by you:

• Cancellations made more than 72 hours before your session are eligible for a full refund or credit transfer to another session
• Cancellations made between 24–72 hours before your session are eligible for a 50% refund or full credit transfer
• Cancellations made less than 24 hours before your session are non-refundable
• No-shows without prior notice are non-refundable

Cancellation by us: If we cancel a session for any reason (including adverse conditions, insufficient player numbers, or force majeure), you will receive a full refund or the option to transfer to another session.

Removal from session: If you are removed from a session for breaching our site rules or for unacceptable conduct, no refund will be issued.

To request a cancellation, contact us at cqb@rndzonex.co.uk with your booking reference.

Participation in Zonex C.Q.B. sessions is subject to the following requirements:

• Minimum age is 13 years. Proof of age may be requested at any time.
• Players aged under 18 must have a signed parental or guardian consent form before participating. Forms are available at reception or by emailing us in advance.
• All participants must be in a fit physical and mental state to play safely. We reserve the right to refuse entry to anyone who appears unwell, intoxicated, or otherwise unfit to participate.
• Players with pre-existing medical conditions relevant to physical activity are advised to consult their GP before participating. Participation is at your own risk.
• By participating you confirm you have read and understood our Site Rules (available at rndzonex.co.uk/#safety).

All participants must comply with our Site & Safety Rules at all times. Key rules include:

• Eye protection must be worn at all times inside the game area
• Maximum 350 FPS measured with 0.20g BBs, single fire only
• BB weight restricted to 0.20g–0.28g with a joule limit of 1.13J
• No full-auto weapons; single shot only
• No physical contact, blind firing, or aggressive conduct
• No alcohol or drugs before or during play
• Marshal's word is final at all times

Full site rules are available on our website and posted at the venue. Ignorance of the rules is not an accepted defence.

Participation is at your own risk. Airsoft is a physical activity that carries an inherent risk of minor injury including bruising, welts, and in rare cases more serious injury. By participating you acknowledge and accept these risks.

Zonex C.Q.B. carries public liability insurance. However, we accept no liability for:

• Injury resulting from failure to follow site rules or marshal instructions
• Injury caused by the actions of other participants
• Loss or damage to personal property brought onto the premises
• Any pre-existing medical condition aggravated by participation
• Indirect or consequential losses of any kind

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Rental equipment: Rental AEGs and safety gear are provided in good working order. Any damage to rental equipment caused by misuse or negligence may be charged to the player responsible.

Personal RIFs: Players who bring their own airsoft guns accept full responsibility for ensuring they comply with our FPS and BB weight limits. All RIFs will be chronographed before each game. Any RIF found to exceed limits will be prohibited from use.

Personal property: We are not responsible for loss or theft of personal property on our premises. We recommend leaving valuables at home or in a locked vehicle.

Prohibited items: Real firearms, knives, illegal weapons, and any item not permitted by UK law are strictly prohibited on the premises.

We may photograph or film sessions for use on our website, social media, and promotional materials. By participating you consent to the use of such images or footage in which you may appear.

If you do not wish to be photographed, please inform a member of staff before your session begins. We will make reasonable efforts to accommodate this request.

Participants may take photos and videos for personal use. Commercial use of any footage taken at our venue requires prior written consent from Zonex C.Q.B.

You may use our website for lawful purposes only. You must not:

• Use the site in any way that violates applicable local, national, or international law
• Transmit unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of our website or systems
• Introduce viruses, malware, or other harmful material
• Scrape, copy, or reproduce site content without our written permission

We reserve the right to suspend or terminate access to the website for anyone who breaches these conditions.

All content on rndzonex.co.uk — including text, images, logos, design, and code — is owned by or licensed to Zonex C.Q.B. and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent. The Zonex C.Q.B. name, logo, and branding are our trademarks and may not be used without permission.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.

We reserve the right to update these Terms and Conditions at any time. The "last updated" date at the top of this page will be revised accordingly. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

For bookings already made, the terms in force at the time of booking apply.

For any questions regarding these Terms and Conditions, please contact us: