Zonex C.Q.B. ("we", "our", "us") operates the website at rndzonex.co.uk and the Zonex C.Q.B. airsoft arena located at 1st Floor Euro House, St John Street, Leicester, LE1 3WL.

We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related queries, contact us at cqb@rndzonex.co.uk.

We collect information you provide directly to us and information generated automatically when you use our website.

Information you provide:

• Name, email address, and phone number when submitting an inquiry or booking form
• Billing address and payment information when purchasing through our online shop
• Email address when signing up to our newsletter
• Any messages or notes you include in contact or booking forms
• Date of birth or age confirmation where required for age-restricted sessions

Information collected automatically:

• IP address and browser type when you visit our website
• Pages visited, time spent on site, and referring URL via cookies and analytics tools
• Device and operating system information

We use the information we collect for the following purposes:

• To process bookings, take payments, and send booking confirmations and receipts
• To respond to inquiries submitted via our contact form
• To send session reminders, cancellation notices, and operational communications
• To send our newsletter and promotional updates — only with your explicit consent
• To comply with our legal obligations, including age verification and insurance requirements
• To improve our website and services using aggregated analytics data
• To process and resolve any complaints or disputes

Under UK GDPR we rely on the following legal bases:

• Contract — processing your booking and payment information to fulfil your purchase
• Legitimate interests — responding to inquiries and managing our business operations
• Consent — sending marketing emails and newsletters where you have opted in
• Legal obligation — retaining records for tax, insurance, and safeguarding purposes

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary:

• Payment processors — Worldpay processes card payments securely. We do not store full card details on our servers.
• Email service providers — used to deliver transactional and marketing emails on our behalf
• Website hosting and analytics — our hosting provider and Google Analytics may process visitor data
• Legal authorities — where required by law, court order, or to protect the rights and safety of others

All third parties are required to handle your data in accordance with UK GDPR and are only permitted to use it for the specified purpose.

Our website uses cookies — small text files stored on your device — to improve your experience and analyse site traffic.

Types of cookies we use:

• Essential cookies — required for the website to function (e.g. shopping cart, session management)
• Analytics cookies — Google Analytics tracks anonymised visitor behaviour to help us improve the site
• Marketing cookies — used only if you have consented to receive targeted communications

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to use the site. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

We retain your personal data only for as long as necessary for the purposes set out in this policy:

• Booking and transaction records are retained for 7 years for tax and accounting purposes
• Inquiry form submissions are retained for 12 months or until the matter is resolved
• Newsletter subscriber data is retained until you unsubscribe
• Analytics data is retained in anonymised form for up to 26 months
• Parental consent forms for under-18 players are retained for the duration of their participation

Under UK GDPR you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your data where there is no legitimate reason to retain it
• Right to restrict processing — ask us to limit how we use your data in certain circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — withdraw consent for marketing at any time

To exercise any of these rights, email us at cqb@rndzonex.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our website may contain links to third-party websites including social media platforms (Instagram, Facebook). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

Our sessions are open to players aged 13 and over. We do not knowingly collect personal data from children under 13. If you are under 18, parental or guardian consent is required before you participate in any session.

If you believe we have inadvertently collected data from a child under 13, please contact us immediately at cqb@rndzonex.co.uk and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically.

Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us: